Has anyone used live chat tools for better customer support on their website?
I'm looking into ways to improve the customer support experience on my website. Currently, we get a lot of inquiries through email, which can sometimes lead to slow response times and a backlog of messages. I've been considering implementing a live chat tool but I'm unsure about the best approach. Has anyone here successfully integrated live chat into their website for better customer support? I'd love to hear about your experiences, particularly if it made a noticeable difference in customer satisfaction or team efficiency.
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